Return Policy

We want you to love what you ordered from Velusive. If something is not right, we are here to help.

Return window

You have 30 days from the delivery date to request a return.

Conditions

• The item must be unused and in its original condition.
• It must include the original packaging, accessories, and any documentation that came with it.
• Final-sale items, gift cards, and any product sealed for health or hygiene reasons that has been opened after delivery cannot be returned unless they arrive defective.

How to start a return

1. Email info@velusive.com with your order number and the reason for your return.
2. Our team responds within 24–48 hours. Once your return is approved, we email you the return address and full instructions.
3. Please do not ship anything back before you receive that confirmation.

Refunds

Once your return is received and inspected, we notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable, unless the item arrived damaged, defective, or incorrect.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. In those cases we cover the cost and will replace or fully refund the item.

Exchanges

The fastest way to get a different item or variant is to return your original item for a refund and place a new order.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 30 days of delivery with photos so we can make it right immediately.

Order cancellations

You may cancel an order for a full refund within 24 hours of purchase, before it enters processing. After that, our standard return process applies once it arrives.

Questions? Reach us anytime at info@velusive.com.