Refund policy

Refund and Return Policy

We want you to love what you ordered from Velusive. If something is not right, we are here to help.

Return Window

You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original condition, and returned with all original packaging, accessories, and any documentation that came with them. This condition requirement does not apply to items that arrived damaged, defective, or incorrect — those are covered separately below.

How to Start a Return

Email us at info@velusive.com with your order number and the reason for your return. Our team will respond within 24-48 hours. Once your return is approved, we will email you full instructions, including a return address if the item needs to be sent back. Please do not send items back before receiving confirmation — returns sent without authorization cannot be processed or refunded.

Refunds

Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5-10 business days. Original shipping charges are non-refundable, unless the item arrived damaged, defective, or incorrect — in that case we refund the shipping you paid as well.

Return Shipping

If you are returning an item because you changed your mind or no longer want it, you are responsible for the return shipping cost. If the item arrived defective, damaged, or incorrect, we cover it in full.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery with photos so we can make it right immediately. Once we confirm the issue, you choose what happens next: a free replacement shipped at our cost, or a full refund including the shipping you paid. In most cases we will not ask you to send the item back.

Exchanges

The fastest way to get a different item or variant is to return your original item for a refund and place a new order.

Non-Returnable Items

Final-sale items, gift cards, and any product sealed for health or hygiene reasons that has been opened after delivery cannot be returned unless they arrive defective. Free gifts included with a bundle are not returnable on their own; if you return the item they came with, the free gift must be returned as well, or its retail value is deducted from your refund.

Order Cancellations

You may cancel an order for a full refund within 24 hours of purchase, before it enters processing. After that, the order may already be with our supplier and we may not be able to cancel it — but you can still request a return once it arrives, under the terms above.

Refused or Undeliverable Packages

If a package is refused at delivery, or returned to us because the address provided was incorrect or incomplete, the original shipping cost is not refundable and any re-shipping cost is the customer's responsibility.

Questions? Reach us anytime at info@velusive.com.